Service Quality Standards - EN
27 Ocak 2022

DADAY DISTRICT STATE HOSPITAL

TABLE OF PUBLIC SERVICE STANDARDS 

SIRA NO

SERVICE NAME

DOCUMENTS REQUIRED IN APPLICATION

 

SERVICE COMPLETION TIME (LATEST)

 

one

 

Central Appointment System by Phone (MHRS)

It is obtained by calling the Ministry of Health MHRS Call Center with number 182. TR Identity Number, telephone number and address information are recorded in the first records.

 

10Minute

 

2nd

 

Internet appointment making (MHRS)

Central Physician Appointment System (MHRS) link  (https://www.mhrs.gov.tr/Vatandas/)

outpatient clinic appointment is made.

 

10Minute

 

 

3

 

 

Emergency Room Red Field Patients

1-Identity document with TR ID number for all patients (for those over 15  years  old with photo)

2- Referral paper for military personnel, bank employees, convicts, insurance holders working abroad

 

 

1 min

 

 

4

 

 

Emergency Room Yellow Field Patients

1- Identity document with TR ID number for all patients (for those over 15  years  old with photo)

2- Consignment note for military personnel, bank employees, convicts, insurance holders working abroad

 

 

30Minute

 

 

5

 

 

Emergency Room Green Field Patients

1- Identity document with TR ID number for all patients (for those over 15  years  old with photo)

2- Consignment note for military personnel, bank employees, convicts, insurance holders working abroad

 

 

1-2 Hours

 

 

6

 

 

Family Medicine, Internal Medicine Polyclinic Examination Periods

1- Identity document with Turkish Identity Number (for those over 15  years  old) with photo,

2- Cashier for paid patientsreceipt or SSI document

3- Consignment note for military personnel, bank employees, convicts, insurance holders working abroad

 

 

10 minutes

 

7

The right to choose a physicianto use

Physician name if there is a queue on the day for which an appointment is requestednotification

10Minute

8

hospitalizationprocess

Hospitalization decision (via Automationmakes)

30Minute

 

9

 

Patient discharge (epicrisis)report

 

dischargedgiven to patients

 

oneHour

10

Examination resultsdisplay

Via the automation systemmakes

5Minute

 

11th

 

biochemistrytests

1- Provision inquiry with TR Identity Document,

2-Polyclinic request entry / Barcode

3- Via automation systemmakes

 

5Hour

 

12

 

Blood Count

1- Provision inquiry with TR Identity Document,

2- Polyclinic request entry / Barcode

3- Via the automation systemmakes

 

30Minute

 

13

 

Hormone Tests

1- Provision inquiry with TR Identity Document,

2- Polyclinic request entry / Barcode

3- Via the automation systemmakes

 

Thursday

 

14

 

Eliza Tests

1- Provision inquiry with TR Identity Document,

2- Polyclinic request entry/Barcode

3- Via the automation systemmakes

 

1  Jobday

 

15

 

Urine-stool analysis, sedimentation

1- Provision inquiry with TR Identity Document,

2- Polyclinic request entry/Barcode

3- Via the automation systemmakes

 

30 minutes

 

16

 

Cardiac Panel

1- Provision inquiry with TR Identity Document,

2- Polyclinic request entry/Barcode

3- Via the automation systemmakes

 

oneHour

 

17

 

Directx-ray

 

1- Data processing number,

2- Via automation systemmakes

 

20 minutes

 

18

 

Hemodialysis (Normal Patient)

1- Epicrisis and Health Report

2- Copy of TR ID and SGK documents

3- Hepatitis markers

 

1 business day

 

19

 

electrocardiography

 

Doctor's Order Paper and Barcode Label (via Automationmakes)

 

10Minute

 

 

20

 

 

AmalgamFilling

1- Identity document with Turkish Identity Number (for those over 15  years  old) with photo,

2-Cash desk for paid patientsreceipt,

3- Referral papers for military personnel, bank employees, prisoners, insurance holders working abroad

 

 

30Minute

 

 

21

 

 

CompositeFilling

1- Identity document with Turkish Identity Number (for those over 15  years  old) with photo,

2- Cashier for paid patientsreceipt or SSI

3- Consignment note for 1 military personnel, bank employees, convicts, insurance holders working abroad

 

 

30Minute

 

 

 

22

 

 

 

channelTreatment

1- Identity document with Turkish Identity Number (for those over 15  years  old) with photo,

2- Appointment information

3- Cashier for paid patientsreceipt,

3- Consignment note for 1 military personnel, bank employees, convicts, insurance holders working abroad

 

 

 

2ndHour

 

 

 

23

 

 

 

General Dental ProsthesisApplications

1- Identity document with Turkish Identity Number (for those over 15  years  old) with photo,

2- Address and phone informationstatement, Appointment information

3- Cashier for paid patientsreceipt,

3- Consignment note for 1 military personnel, bank employees, convicts, insurance holders working abroad

 

 

 

20  Jobsday

 

 

 

24

 

 

 

partitionedProsthesis

1- Identity document with Turkish Identity Number (for those over 15  years  old) with photo,

2- Address and phone informationstatement, Appointment information

3- Cashier for paid patientsreceipt,

3- Consignment note for 1 military personnel, bank employees, convicts, insurance holders working abroad

 

 

 

oneMoon

 

 

25

 

 

Tooth stoneCleaning

1- Identity document with Turkish Identity Number (for those over 15  years  old) with photo,

2- Cashier for paid patientsreceipt or SSI

3- Consignment note for 1 military personnel, bank employees, convicts, insurance holders working abroad

 

 

30Minute

 

26

 

Hiring, StatusNotifies, Driver's License Report

 

1- Photograph (3 Pieces, Last 6Monthly)

2- Report request from the computer of the registered physician from the polyclinic

 

1  Jobday

 

27

 

Rest Report

 

1- Report request from the computer of the registered physician from the polyclinic

 

1  Jobday

 

28

 

Exempted from Medication Use and Patient Participation FeeMedication Report

 

1- Report request from the computer of the registered physician from the polyclinic

 

1  Jobday

 

29

 

Forensic ReportWrite

1- OfficialWriting,

2- Doctoropinion

 

30Minute

 

30

 

E- Laboratory resulttaking

1- İnternetentrance,

2- Requestpaper/Barcode

 

10Minute

 

31

 

hospital records of the patientgiving

1- A letter of prosecution or court with the phrase "follow-up"

1- Request petition, (  signed by his/her parents, guardian or attorney for those under the age  of 18),

 

1  Jobday

 

 

32

 

Acceptance and response of the application to the Patient Rights Unit

1- Written application (identity and address statements of the patient and their relatives)fill out and sign the form

2- Via the patient rights page of the Ministry of Health websiteonline application is made

3- Oral application

 

 

15  Jobsday

If documents other than the above-mentioned documents are requested during the application, the service is not completed within the specified time despite the application with the complete document, or it is determined that some services are not available in the table above, apply to the first application or the second application site.


İLK MÜRACAAT YERİ                                       :                         İKİNCİ MÜRACAAT YERİ                                         :          

Adı Soyadı  .: Nazire DEMİRCAN                                                Adı Soyadı….. ..:  Uzm.Dr. Atakan TORUN

Unvanı….....: İdari ve Mali İşler Müdürü                                       Unvanı……...… :  Başhekim

Adres……..Kastamonu Yolu Davut Köyü  Kirendibi Mevkii                              Adres………… .. Kastamonu Yolu Davut Köyü Kirendibi Mevkii

                                                                     Daday /KASTAMONU                                                                                                                               Daday /KASTAMONU

Telefon No :  0 366 616 20 97                                                     Telefon No……..:  0 366 616 20 97